Troubleshoot: My Course Will Not Load or Display

If you can see the thumbs-up, you’re ready to start learning!

Your browser may block third party cookies by default which can cause issues accessing your courses. Follow the process below to enable third party cookies dependent on the browser you are using.

If you are seeing a “blank space” where you expect the training to be displayed, please enable 3rd party cookies (see below), and reload the page. The content should appear normally now.

Enable third party cookies using a Chrome Browser

1. Open your Chrome Browser.
2. Click on the Customise and control Google Chrome button.
3. Click on the Settings link.

4. Scroll down and click on the Advanced link.
5. Select the Content settings link.

6. Click on the Cookies link.

7. Under Block third-party cookies ensure the selector bar is not enabled (bar is grey).

Enable third party cookies using a Firefox Browser

1. Open your Firefox Browser.
2. Click on the Open menu button.
3. Select the Options button.

4. Click on the Privacy & Security link.
5. Under History make sure Use custom settings for history is selected from the drop down.
6. Click on the radio button to  Accept cookies from websites.
7. Under Accept third-party cookies select Always from the drop down.

Enable third party cookies using a Safari Browser

1. Open Safari. 
2. Click on the Preferences from the drop down.

3. Click on Privacy link.
4. Ensure the Block all cookies checkbox is not selected.
5. Ensure Prevent cross-site tracking is unticked.

If you continue to have problems with seeing the Course content, please contact us for additional help.